CUSTOMER SERVICE

Email: [email protected]
Phone/ Whatsapp: +57 3046806904
Instagram: @triskelactive
We are available from 9:00 a.m. to 6:00 p.m., Monday through Friday. - 6:00 p.m., Monday through Friday.


Please allow up to 1 business day for your inquiry to be addressed. Customer service is not available on weekends and Colombian national holidays.

INTERNATIONAL ORDERS
TRISKEL ships internationally with the help of FEDEX. Please note that we will not accept and cannot process international returns, so please place your order carefully.

If an out-of-stock item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, credit note or full refund.


ASSISTANCE FOR INTERNATIONAL ORDERS
For questions about international orders/shipping, please contact FEDEX directly. For product related questions, you may contact TRISKEL Customer Service at [email protected].

Shipping methods:

FEDEX: delivery 1 to 10 business days after processing.
Important: all orders will be shipped within 1-2 business days from our warehouse in Ibagué, Colombia.

Purchases made on weekends and Colombian holidays will be processed the next business day. Orders will be delivered between 8 am and 6 pm Monday through Friday.

Note: Duties and taxes are not included in the price. We ship all items delivery duty unpaid (DDU). All international packages may be subject to duties and taxes. Local customs authorities set limits for duty free packages. The customer is responsible for these costs, we recommend that you check your local customs website for estimated costs.