Identification of the person in charge

This document describes how TRISKEL (“Site” or “we” or "us") collects, uses and safeguards the personal information of users who visit or make purchases through our website developed at WordPress, using WooCommerce as an e-commerce system and Elementor Pro for content design and management.

Contact e-mail: [email protected]
Address: Melonn - Triskel Calle 18 # 69F -16 Bogotá, Colombia.

Personal information we collect

When you visit our website or make a purchase, we may collect the following information:

a) Navigation information

When you access the site, our server may automatically collect certain technical data such as:

• IP Address

• Browser type

• Operating system

• Pages visited

• Date and time of access

Purpose:

• Ensure the correct functioning of the site.

• Improve user experience.

• Analyze browsing behavior to optimize our services.

b) Order information (WooCommerce)

When you make a purchase through our online store, we collect:

• Name and surname

• Billing address

• Shipping address

• E-mail address

• Telephone number

• Payment information (processed directly by the relevant payment gateway; we do not store full card details)

Purpose:

• Process orders and payments

• Manage shipments

• Issue invoices

• Send purchase confirmations

• Prevent fraud

• Comply with legal and tax obligations

c) Contact and customer service forms

If you communicate with us through forms created with Elementor Pro or any other WordPress integrated system, we may collect:

• Name

• E-mail address

• Phone

• Message sent

Purpose:

• Attending inquiries

• Provide support

• Provide commercial follow-up when authorized by the user

3. Use of personal information

We use your personal information to:

• Manage your user account (if applicable)

• Process purchases and shipments

• Send communications related to your order

• Send commercial information when there is prior authorization

• Fulfill legal obligations

We do not sell or trade your personal information to third parties.

4. Sharing information with third parties

We may share information only with:

• Payment gateways (e.g. Mercado Pago, Stripe or others used) to process payments.

• Transportation companies to make deliveries.

• Providers of hosting and technical services necessary for the operation of the website.

All information shared is limited exclusively to what is necessary to fulfill the purpose of the service.

5. Minors

Our site is not directed to children under the age of 14. We do not knowingly collect personal information from minors. If a parent or guardian believes that a minor has provided personal information without their consent, they may contact us to request deletion.

6. Advertising and analysis tools

We may use analytics tools such as Google Analytics or similar tools to understand how users interact with the website.

These tools collect statistical information that does not directly identify an individual, and are used only to improve our services and business strategies.

7. Legal basis for processing (applicable if applicable)

We process your personal data under the following legal bases:

• Execution of a contract (when you make a purchase).

• User consent (when you agree to receive commercial information).

• Compliance with legal obligations.

• Legitimate interest to improve our services.

8. Preservation of information

We will retain your personal information:

• As long as a business relationship exists.

• For the time necessary to comply with legal and tax obligations.

• Until the user requests its deletion, when legally possible.

9. User's rights

You have the right to:

• Access to your personal data.

• Request correction of inaccurate information.

• Request deletion of your data.

• To revoke your consent at any time.

• Request a copy of the stored information.

To exercise these rights, you may write to us at: [email protected]

If you believe that your rights have been violated, you may file a complaint with the competent authority in Colombia:

Superintendence of Industry and Commerce
https://www.sic.gov.co/

10. Information security

Our site implements reasonable technical and organizational measures to protect personal information, including:

• SSL Certificate

• Restricted access

• Regular WordPress, WooCommerce and plugin updates

• Good digital security practices

However, no system is completely foolproof.

11. Changes to this policy

We reserve the right to update this Privacy Policy at any time to reflect legal, technical or operational changes. Modifications will be posted on this page.